Privacy Notice

SizeMatter is operated by ALBERT ROAD DEVELOPMENTS LIMITED, which is the data controller for the personal information described in this notice.

Contact: info@sizematter.co.uk

When you submit an enquiry, we may collect:

• Your full name
• Your email address
• Your optional contact telephone number
• Your optional organisation
• Your optional project or facility location
• Information included in your message
• Technical and security information associated with the submission, such as IP address, submission time and anti-spam verification results

Please do not include sensitive personal information unless it is necessary for your enquiry.

We use enquiry information to:

• Respond to your enquiry
• Discuss your proposed project and requirements
• Arrange surveys, quotations or further conversations
• Maintain appropriate records of correspondence
• Protect the website and enquiry form against spam, fraud and misuse
• Establish, exercise or defend legal claims where necessary

We do not use enquiry information for unrelated marketing unless we obtain separate permission.

Depending on the circumstances, we rely on:

• Steps taken at your request before entering into a contract
• Our legitimate interests in responding to enquiries, developing our business, keeping appropriate records and protecting the website
• Compliance with legal obligations
• Consent for optional non-essential analytics technologies, where applicable

You may object to processing based on legitimate interests. We will consider your request against any compelling legitimate reasons for continuing the processing.

Your name, email address and project message are required so that we can understand and respond to your enquiry.

Your telephone number, organisation and project location are optional. You can submit an enquiry without providing them.

We use carefully selected service providers to host and operate our website, protect our forms from abuse, store enquiry information and deliver email notifications. These providers process personal information only to provide their services to us and are subject to appropriate contractual and security safeguards.

The categories of recipients who may receive information are:

• Our website hosting, cloud and database infrastructure providers
• The service that delivers enquiry notification emails to us
• Our business email provider
• The anti-abuse verification service that protects the enquiry form against automated misuse
• Professional advisers or public authorities where disclosure is reasonably necessary or legally required

These providers may process information only to provide their services to us and subject to their contractual and legal obligations.

We do not sell personal information.

Some service providers may process information outside the United Kingdom.

Where UK personal data is transferred internationally, we require an appropriate legal mechanism, such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another safeguard permitted by law.

You may contact us for further information about relevant safeguards.

We normally retain enquiry information for up to 24 months following our last meaningful contact with you.

If an enquiry develops into a client relationship, relevant information may be retained for the duration of the project and afterwards for periods required for contractual, insurance, tax, accounting or legal purposes.

Information may be deleted sooner when it is no longer required, or retained longer where reasonably necessary for a legal claim or obligation.

We use reasonable organisational and technical measures intended to protect personal information. These include restricted access, secured service accounts, server-side form validation, anti-spam checks and authenticated email delivery.

No internet service is completely risk-free, so absolute security cannot be guaranteed.

Depending on the circumstances, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information
• Ask us to restrict its use
• Object to processing based on legitimate interests
• Receive certain information in a portable format
• Withdraw consent where processing relies on consent

These rights are subject to legal conditions and exemptions.

To make a request, email info@sizematter.co.uk. We may need to confirm your identity before acting.

Please contact us first if you have concerns so that we can try to resolve them.

You may also complain to the Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113

An automated anti-abuse verification service assesses technical signals to distinguish legitimate visitors from suspected automated traffic. This protects the form but does not make decisions producing legal or similarly significant effects about you.

We do not otherwise use enquiry information for automated decision-making or profiling.

The website and our services are intended for organisations and adults involved in commercial, leisure and aquatic-facility projects. They are not directed at children.

We may update this notice when our business, providers or legal obligations change. The latest version and its revision date will be published here.